I go to this place for most vehicle maintenance. They are upfront with the cost and they will not charge you for things they did not need done. They are especially great for the elderly as they keep track of maintenance and will help the to save money.
Today, I took a vehicle that I just bought used two weeks ago to Diagnostic to help me identify the problem associated with a noise coming from the front end as we are preparing to take a long road trip, and my husband (who normally completes our vehicle repairs himself) is away on assignment; they were able to have me come in the same day, were able to drive the vehicle, diagnose the problem, and make the necessary adjustments right away.
In the past, we have used Diagnostic Automotive for our safety and emission inspections and oil changes; they have always been professional and friendly and completed the jobs in a timely manner at a fair price.
Very friendly customer service, really took the time to explain everything and offer suggestions. No upgrades or surprise charges
Brought my truck in for a diagnosis. They diagnosed it as a faulty fuel injector (which was completely wrong) and gave me instruction that I needed to run my engine for 20 minutes at idle then drive it an hour or do to "retrain" the engine even though it was misfiring badley. My normal shop diagnosed the actual problem and fixed it and proved the fuel injectors were fine but that by running the engine like that through the misfire could have ruined the engine. I simply asked for a refund for the $81 they charged me for the diagnosis and with two follow up calls about it over the next 2 months I still did not even get a call back and the last time Brad simply told me to consider the lack of a response a "no" on the refund and hung up on me.
My father is a mechanic by profession, and between him and my husband, have always completed a majority of our car repair needs (but my husband is on assignment and my parents live back home in Arizona), so I am always a little bit leery of other mechanics, but I would not hesitate to recommend Diagnostic Automotive at all. Great guys!
Our family loves this place. A family friend recommended them when we were looking for a fair mechanic. We have taken in all vehicles (Nissan, Subaru, VW, and Chevrolet) with no issues. We did have problems with brakes that they replaced on the VW, but they honored the warranty on the parts. We bring the cars in for everything; repairs, oil changes, and safety and emissions. I love that I am treated with respect and have never felt like I was being ripped off or that they were just trying to up sell every service. This place truly has the vehicle and Customer's best interest at heart, which seems so hard to find in this industry. Make sure to make an appointment for your service. They are very good about getting us in and back out on the road.
Diagnostic Automotive is a US Car Repair based in Riverton, Utah. Diagnostic Automotive is located at 12650 S 1830 W, Riverton, UT 84065, USA.
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